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Dear WineFlowers! Thank you for completing the order as promised. I also appreciate that you take orders to deliver flowers in a far-flung, non-European country and organising this is a great logistical achievement. Although the flowers are beautiful and were happily received, I gave you only 3 stars because some aspects of the service could be improved to increase customer satisfaction. Given the rather costly price (EUR75 in my case), I expected a prompt response from you upon ordering, for the below points: - about a delivery time slot (you can hardly expect someone to sit all day and wait for the delivery. Also, this kills the element of a pleasant surprise that gifting flowers involves - i.e. the sender needs to message the recipient that they will have to stay at home all day to receive a gift). - no response to my comment at the time of transaction (asking you for a faster delivery if possible. A yes or no would have been nice). - the ability to talk to an agent - I called your number in Italy but got only through to an Italian-language answerphone. I also note that you did not respond to my email but your Facebook messenger was much more responsive (great!). Finally, the order was delivered at 15:45 at local time, i.e. towards the end of the working day, well over 24 hours after ordering - other services seem to manage it faster, even on the same day and their prices are lower. (I chose you despite this because one of your competitors was experiencin
Endre S, 10/03/2023
Product description
Spring explosion: bouquet of red tulips to welcome new season with love and sweetness! (Tulips are a seasonal product, not available during the summer and early fall)
SKU: 138Bou
Specifications and Delivery
Product arranged with fresh flowers by our local affiliated florist, who will take care of the delivery of the chosen flowers directly to the given recipient's address in , in order to guarantee the requested delivery date and the quality of the product. You can also add a message to be sent with red tulips (Mixed Flowers).
Clear price guarantee, there are no hidden costs!
The exposed prices, for flowers and gifts, are inclusive of all costs including delivery and VAT.
Fresh flowers and always with the highest quality!
All flowers are delivered directly by our local florist!
We deliver on time and always with the utmost discretion!
The exposed flowers are an handmade design products made by our affiliated artisans florists in Netherlands based on a range of fresh and quality flowers. In some cases, the flowers delivered may differ from the shown picture, in shape and colours, as each florist is characterized by its own creative sensibility, experience and uses seasonal products subject to natural changes. As a result, the products pictures are only indicative and may not represent exactly the delivered product.
red tulips (Mixed Flowers)
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Dear WineFlowers! Thank you for completing the order as promised. I also appreciate that you take orders to deliver flowers in a far-flung, non-European country and organising this is a great logistical achievement. Although the flowers are beautiful and were happily received, I gave you only 3 stars because some aspects of the service could be improved to increase customer satisfaction. Given the rather costly price (EUR75 in my case), I expected a prompt response from you upon ordering, for the below points: - about a delivery time slot (you can hardly expect someone to sit all day and wait for the delivery. Also, this kills the element of a pleasant surprise that gifting flowers involves - i.e. the sender needs to message the recipient that they will have to stay at home all day to receive a gift). - no response to my comment at the time of transaction (asking you for a faster delivery if possible. A yes or no would have been nice). - the ability to talk to an agent - I called your number in Italy but got only through to an Italian-language answerphone. I also note that you did not respond to my email but your Facebook messenger was much more responsive (great!). Finally, the order was delivered at 15:45 at local time, i.e. towards the end of the working day, well over 24 hours after ordering - other services seem to manage it faster, even on the same day and their prices are lower. (I chose you despite this because one of your competitors was experiencin
Dear Endree, thank you for sharing your feedback with us. Well, regarding the points you raised: - Flower delivery is supposed to come as a surprise to the person receiving it, so it shouldn't be notified by the sender and the recipient shouldn't sit home waiting for them. The delivery time range is affected by the fact that the florist has to wait for the fresh flowers to arrive before making the delivery. - When entering the order, the system informed that deliveries take place during the date indicated, the time slots are indicative and not mandatory (with the exception of some cases). We always try to accommodate customers' requests about time slots, but it's not always possible. - Our customer service has received your email at 9,30 am CET Time, our team has replied at 11,30am CET Time (we assume that 2h is a reasonable time for a company that delivers worldwide). The order has been well delivered at 15,45 local time on requested date. Anyway, we are always careful to evaluate our customers' options and we will take your feedback into account in order to improve our service.:)
Very professional , they delivered my order same as my request. My hubby loves it the tulips and pastries are fresh . I'm a regular costumers since 2 years and I'm satisfied. I also have 10% discount every order now, hope I get more discounts 🤣 kidding aside.
Delivery was on time, flowers are very beautiful, fresh and arranged in a perfect bouquet. Thank you very much! Perfect red tulips reminded to my mom, that she is loved!
Delivery was on time, flowers are very beautiful, fresh and arranged in a perfect bouquet. Thank you very much! Perfect red tulips reminded to my mom, that she is loved!
Delivery was on time, flowers are very beautiful, fresh and arranged in a perfect bouquet. Thank you very much! Perfect red tulips reminded to my mom, that she is loved!
Súper cool!!!! Thank you for such a great service ❤️
Red Tulips, teddy bear & chocolate box All are just perfect and my Daughter loves it ! Thank you :))
thank you! Great service
Great service and beautiful tulips! Thank you very much:)
My daughter didn’t get the flowers for her birthday. She was at home but nobody called or ring the bell. She only found a message in the letter box. I’m really disappointed!
Hi, thank you for your feedback:) Well, based on our florist feedback nobody was present at the address and flowers are been delivered to neighbour who has accepted them. A card has been left in the mailbox to inform recipient about it.