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Frequently Asked Questions



To place an order of flowers delivery through our website is very easy. Go on our online catalogue, choose one of the products listed clicking on and steps to the detailed page of order; Choose the country of destination, the size of the bouquet, insert all the data of the recipient and the message to deliver together with the flowers. So, steps to the cart where you can pay off the purchase by credit card or bank transfert. We'll take care of your order immediately and will be forwarded to our associate Florist, closer to the place of delivery.

You can pay the order, after that it's been completed with all the data required by the system for the delivery, using your credit card or by bank transfer.

For the payment you can easily use the most common credit cards: Visa, Visa Electron, Mastercard, Debit Cards, American Express, Maestro, Discover; to guarantee the maximum level of security in online transactions we supported the PayPal system, you can also use it if you aren't a registered user. You will be redirect on PayPal site to complete safely your purchase.

Yes, you can also use a bank transfer to pay your purchase. In this case, the date of delivery of the bouquet is bound to the date of receipt communication of the Bank. For deliveries in the short-date, please send a copy of your bank transfer via email to our Customers Care or via fax to +39 0833 1982905

Yes, you can do that. For deliveries addressed in hotels, restaurants, tourist villages, Campings, nursing homes, churches and cemeteries and more generally in all places in which it is not possible the delivery directly to the recipient, the delivery will be considered successfull done with the signature by the staff/receptionists.

During Christmas, New Year, Epiphany, Mother's Day, Easter, San Valentino, Women's day or more in general on weekends and holidays the delivery of floral gift could be anticipated to the previous day.

Yes, you can type specific instructions (example: to call the recipient before to deliver, etc.) using the field "notes to the flowers shop:" present in the order form.

The images are only indicative and may not be exactly the product delivered by florist. And however due to forces greater, or because in the place of execution there isn't the availability, the type or quantity of flowers requested-The Florist is authorized to provide for the replacement of the type or quantity of flowers requested by the customer with the most possible similar to the type that these paid.

Our system will email you the order recap, and in any case, you can contact our Customers Care just writing to the address: customer-care@wineflowers.com

Our system will send you automatically a delivery confirmation email, as soon as the florist in charge will update our database.

Our Florists will try to deliver the flowers and in case the recipient won't be at home, they will leave a message. Moreover, our Florists will try to phone to the recipient too. In case they won't be able to complete the delivery, will give immediate communication to us and our Customers Care will contact you by e-mail or by phone.

In case you should realize of having committed an error in the compilation of the order form or in case you would change some details regarding your order, you can contact us writing at Customers Care, citing your order ID in the subject. The required changes will be examined ONLY if previous of the delivery date indicated and taking charge of the Order by our Florist.

In the case, due to unexpected events, you wish to cancel your order you can contact us writing at Customers Care , citing your order ID in the subject. The cancellation can be requested ONLY if the order has not yet been assigned to local florist as indicated at terms of use page.

Wineflowers.com undertakes to ensure the confidentiality of personal data according to the existing european regulations (GDPR). All information acquired will only purpose to be able to deliver correctly the floral gift and to document correctly transactions for tax purposes. And possibly to be able to contact the customer for communications.The data is stored and used without other purposes, EXCLUDING THE COMMUNICATION TO THIRD PARTIES IN WHATEVER FORM. For more details read our Privacy Policy.