Assistance and Disputes

How can we assist you? If you need more details about our service of flowers and gifts delivery, please read Help page, the F.A.Q. or our Terms of Use.

For information about your order, for any changes or complaints contact us by writing to

In case of complaints, we would suggest to indicate always the order number and to attach a photo of the product received.

Our Assistance and Disputes Office is available from Monday to Friday 8.30am - 6.30pm. Saturday 8.30am - 12.00pm, Sunday closed.

Disputes FAQs

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